MAINTENANCE REQUEST

Please fill out the information below to submit a maintenance request. Make sure to fill out the information accurately and in detail so we are able to assess the issue and get the correct maintenance service sent out. Maintenance requests are processed Monday through Friday from 9 AM-5 PM. Once the request has been sent through, your unit will receive a confirmation text or email.

• Emergency Maintenance: This is anything that may cause serious damage to the property or anything detrimental to your health or safety. If you have an after-hours emergency that needs to be taken care of right away please call 515-233-3390. Everything else will need to be submitted online and be put into maintenance the following business day. If you call the after hours number for a non-emergent request you are at risk of being charged.

• Electric: If your electric is out please be sure to check with the City of Ames or Alliant Energy prior to submitting a maintenance request. Both have outage maps on their website that can help determine if there is an outage in your area. They will be able to provide information on when the services will be back on.

       Outage Maps: City of Ames | Alliant Energy

• Internet/Cable: If this service is out or not working properly you will need to call Mediacom, ICS or MetroNet directly. They will need to help you with any issues you may be experiencing, maintenance is not able to fix these issues.
• Mediacom: (888) 845-6245
• ICS: (515) 268-4000
• MetroNet: (877) 407-3224

• Fobs: If you are having issues with your fob and it isn't working correctly please call us at the office. We will need the last 5 digits of the fob so we are able to reset it correctly. Please make sure to troubleshoot the issue by trying your fob on both entry doors, this way we can narrow down what the issue may be.